Cancellation & Return Policy

Revocation:

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed: 

Right of cancellation:

You have the right to withdraw from this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

By way of derogation, in the case of a contract for the regular supply of goods for a fixed period of time, the withdrawal period shall be fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the first good or Has.

In order to exercise your right of withdrawal, you must notify us (DeCours International GmbH, Kalckreuthstrasse 14, 10777 Berlin, Germany, Tel: +49 (0) 30 - 548 844 54, e-mail: online@bonerstore.com) by means of a clear statement (eg B. a letter sent by post, e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

You can also request the model withdrawal form or another clear explanation on our website

https://www.bonerstore.com electronically complete and submit. If you make use of this option, we will immediately send you (eg by e-mail) a confirmation of the receipt of such a revocation.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation:

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal:

The right of revocation expires early in contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery;

The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union at the time of the conclusion of the contract.

Return exceptions:

Lubricant - when opened or when the lock is damaged / broken.

Sex toys - if the packaging has been opened or if the product is considered to have been used.

Clothing - when the garment has been worn and / or soiled by deodorant, sweat, etc.

E-vouchers will not be taken back or exchanged. 

* Please note that all shipping costs are to be paid by the customer.

Defective Product:

In the unlucky case that an item is defective, the return of the item is free.

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